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Terms of Service

Effective Date: June 12, 2026
Last Updated: June 12, 2026

These Terms of Service (“Terms”) govern your access to and use of the websites, applications, software, artificial intelligence assistants, voice services, messaging services, scheduling tools, integrations, and related services provided by Noviqo LLC, a California limited liability company (“Noviqo,” “we,” “us,” or “our”).

By creating an account, starting a trial, using our demo, connecting a phone number, forwarding calls, using an assistant, or otherwise accessing the Services, you agree to these Terms. If you are using the Services on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms. In that case, “Customer,” “you,” and “your” refer to that organization.

If you do not agree to these Terms, do not use the Services.

1. The Services

Noviqo provides AI-powered business communication tools, including AI voice assistants, website chat assistants, lead capture tools, scheduling assistance, call summaries, transactional messaging, and related workflow automation features.

The Services may allow you to create or configure an AI assistant trained on information from your website, business profile, service descriptions, frequently asked questions, calendar availability, and other information you provide or authorize us to access.

The Services are designed to help businesses answer routine customer inquiries, collect lead information, request or schedule appointments, send transactional confirmations, and route communications. The Services are not a replacement for human review, professional judgment, emergency services, regulated professional services, or your own customer service obligations.

2. Accounts and Eligibility

You must be at least 18 years old and legally able to enter into contracts to use the Services.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must promptly notify us if you believe your account has been compromised.

You agree to provide accurate and complete account, business, billing, and contact information and to keep that information up to date.

3. Customer Responsibilities

You are responsible for:

  1. The accuracy, completeness, and legality of all information you provide to Noviqo or make available through your website or connected systems.
  2. Reviewing and approving your assistant's configuration, scripts, workflows, business rules, availability, pricing, services, policies, and escalation instructions.
  3. Ensuring that your use of the Services complies with all laws, regulations, industry rules, licensing obligations, privacy requirements, call recording laws, consumer protection laws, and communications laws that apply to your business.
  4. Obtaining all required notices, consents, authorizations, and permissions from your customers, callers, website visitors, employees, contractors, and other individuals whose information is processed through the Services.
  5. Monitoring assistant performance and promptly correcting any inaccurate or outdated business information.
  6. Handling customer disputes, refunds, complaints, emergencies, escalations, and service fulfillment.
  7. Ensuring that the Services are not used to provide emergency, medical, legal, financial, insurance, or other regulated advice unless you have implemented appropriate human review and legal safeguards.

You acknowledge that your assistant may rely on the information you provide or authorize us to access. If that information is incomplete, outdated, misleading, or inaccurate, assistant responses may also be incomplete, outdated, misleading, or inaccurate.

4. AI Assistant Limitations

The Services use artificial intelligence and automation. AI-generated responses may be inaccurate, incomplete, delayed, misunderstood, or inappropriate for a particular situation.

Noviqo does not guarantee that an assistant will answer every call, correctly interpret every request, book every appointment, qualify every lead, transfer every call, or produce error-free responses.

You are responsible for reviewing assistant outputs, call summaries, transcripts, bookings, messages, and customer communications as appropriate for your business. You should configure human escalation paths for sensitive, urgent, high-value, complex, regulated, or unusual situations.

The Services should not be used for emergency communications. If a caller or user indicates an emergency, your assistant may attempt to provide a general instruction to contact emergency services, but Noviqo does not guarantee detection, routing, response, or handling of emergencies.

5. Call Recording, Transcripts, and AI Disclosure

Depending on your configuration, the Services may record calls, generate transcripts, summarize conversations, and analyze call content.

You are solely responsible for determining whether call recording is lawful for your business and for providing all required notices and obtaining all required consents before recording, transcribing, monitoring, or analyzing calls. Some jurisdictions require consent from all parties to a call.

You agree not to use call recording, transcription, or monitoring features unless you have implemented legally appropriate notices and consent procedures.

Noviqo assistants are AI assistants. You are responsible for configuring your assistant and customer-facing disclosures in a manner that complies with applicable AI disclosure, consumer protection, call recording, and industry-specific requirements.

Unless otherwise configured, you should assume that callers and users must be informed when they are interacting with an AI assistant and when calls may be recorded.

6. Transactional SMS and Messaging

The Services may allow your assistant to send transactional text messages or similar communications, such as appointment confirmations, scheduling updates, missed-call follow-ups, requested business information, support responses, and service-related notifications.

The Services are not intended for marketing, advertising, promotional campaigns, telemarketing, cold outreach, mass messaging, or lead-generation texting. You may not use the Services to send marketing or promotional SMS messages.

You are responsible for ensuring that every transactional message sent through the Services is lawful, expected by the recipient, related to an existing or requested transaction or service interaction, and sent with any consent required by applicable law.

You must honor opt-out and revocation requests. If a recipient replies with “STOP,” “CANCEL,” “UNSUBSCRIBE,” or any other reasonable request not to receive further messages, you must not use the Services to send further messages to that recipient except as permitted by law.

Message and data rates may apply to recipients depending on their mobile carrier and plan. Message frequency may vary based on the recipient's interaction with your business.

7. Integrations and Third-Party Services

The Services may interoperate with third-party systems, including calendar tools, communications infrastructure, telephony services, messaging services, email services, payment processors, hosting providers, analytics tools, customer support tools, and AI infrastructure providers.

We may use third-party service providers to operate, secure, process, route, host, store, analyze, transmit, or support the Services. We are not responsible for third-party services that you connect, authorize, or use with the Services.

Your use of third-party services may be subject to separate terms, privacy policies, data processing terms, and fees from those third parties.

You are responsible for maintaining your own accounts, permissions, credentials, configurations, and compliance obligations for any third-party service you connect to the Services.

8. Fees, Trials, Billing, and Usage

Certain Services may be offered through a free trial, promotional plan, founder plan, subscription plan, usage-based plan, or other paid arrangement.

Unless otherwise stated at checkout or in an order form:

  1. Subscription fees are billed in advance.
  2. Subscriptions automatically renew on a recurring basis until canceled.
  3. Usage-based fees, overage fees, taxes, and other charges may be billed separately or in arrears.
  4. Included minutes, messages, calls, or other usage allowances do not roll over unless expressly stated.
  5. Overage charges may apply when you exceed the usage included in your plan.
  6. You authorize Noviqo and its payment processors to charge your selected payment method for all applicable fees, taxes, renewals, and usage-based charges.

If your plan includes a free trial, you must cancel before the end of the trial period to avoid being charged, unless we expressly state otherwise during signup. We may require a valid payment method to start a trial.

You are responsible for reviewing all pricing, renewal, trial, usage, and cancellation terms shown at checkout or in your account before subscribing.

9. Cancellation

You may cancel your subscription by using the cancellation option in your account, if available, or by contacting us at support@noviqoai.com.

Unless otherwise required by law or expressly stated in a separate agreement, cancellation will take effect at the end of your then-current billing period. You may continue using the paid Services until the end of that billing period.

Canceling your subscription does not automatically delete your data. Data deletion is handled as described in our Privacy Policy and any applicable data processing agreement.

We may suspend or terminate your access to the Services if your payment method fails, your account becomes overdue, you violate these Terms, your use creates risk for Noviqo or others, or we are required to do so by law.

10. Refunds

Refunds are governed by our Refund and Cancellation Policy.

Unless otherwise required by law or expressly stated in writing, subscription fees, usage fees, overage fees, setup fees, and other paid charges are non-refundable.

If you believe you were charged in error, contact us at support@noviqoai.com within 30 days of the charge.

11. Acceptable Use

You may not use the Services to:

  1. Violate any law, regulation, court order, industry rule, contractual obligation, or third-party right.
  2. Send marketing, promotional, telemarketing, cold outreach, spam, or unsolicited messages.
  3. Record, monitor, or transcribe communications without legally required notice or consent.
  4. Impersonate any person or misrepresent that an AI assistant is a human.
  5. Deceive, mislead, harass, threaten, abuse, discriminate against, or harm any person.
  6. Collect, process, or transmit sensitive personal information unless you have the right to do so and have implemented appropriate safeguards.
  7. Use the Services for emergency response, crisis response, or situations involving risk of death, serious injury, or immediate harm.
  8. Use the Services to provide medical, legal, financial, insurance, or other regulated professional advice without qualified human oversight and appropriate legal authorization.
  9. Reverse engineer, scrape, copy, resell, sublicense, or misuse the Services.
  10. Interfere with, overload, probe, scan, or disrupt the Services or related systems.
  11. Upload malware, malicious code, or harmful content.
  12. Use the Services to develop a competing product or service.
  13. Attempt to bypass usage limits, security features, billing controls, or access restrictions.

We may suspend or terminate accounts that violate this section.

12. Regulated Data and Sensitive Use Cases

The Services are not designed to process protected health information, payment card data, government identifiers, biometric identifiers, children's data, or other highly sensitive regulated data unless Noviqo has expressly agreed in writing and appropriate additional safeguards are in place.

You may not use the Services in a manner that would require Noviqo to comply with HIPAA, GLBA, FERPA, PCI-DSS, or similar sector-specific laws unless Noviqo has expressly agreed in a separate written agreement.

13. Customer Data

“Customer Data” means information, content, materials, call recordings, transcripts, messages, business information, calendar information, caller information, lead information, configuration data, and other data submitted to, processed by, or generated through the Services on your behalf.

As between you and Noviqo, you retain ownership of your Customer Data. You grant Noviqo the rights necessary to host, process, transmit, reproduce, analyze, display, and use Customer Data to provide, secure, support, troubleshoot, improve, and operate the Services, comply with law, and enforce these Terms.

Noviqo will process personal information as described in our Privacy Policy and any applicable Data Processing Addendum.

14. Service Improvements and Aggregated Data

We may collect and use usage data, diagnostic data, performance data, technical data, and aggregated or de-identified data to operate, secure, measure, improve, and develop the Services.

We do not use Customer Data containing personal information to train generalized or shared AI models except with your permission or as otherwise clearly disclosed.

15. Intellectual Property

Noviqo and its licensors own all rights, title, and interest in and to the Services, including software, designs, workflows, models, prompts, templates, interfaces, documentation, trademarks, trade secrets, and other technology.

You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works from the Services except as expressly permitted by Noviqo.

Subject to these Terms, Noviqo grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes.

16. Feedback

If you provide ideas, suggestions, requests, improvements, or other feedback, you grant Noviqo a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction or compensation.

17. Confidentiality

Each party may receive non-public information from the other party that is marked confidential or should reasonably be understood to be confidential. Each party agrees to use the other party's confidential information only to perform or receive the Services and to protect it using reasonable care.

Confidential information does not include information that is publicly available, independently developed, lawfully received from a third party, or already known without a confidentiality obligation.

18. Beta Features

We may offer beta, trial, experimental, or early-access features. These features may be incomplete, unstable, changed, suspended, or discontinued at any time. Beta features are provided “as is” and may be subject to additional terms.

19. Availability and Support

We aim to provide reliable Services, but we do not guarantee uninterrupted availability, error-free performance, specific uptime, specific response quality, or specific business results.

Support availability, response times, onboarding assistance, and implementation services may vary by plan.

20. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise.

Noviqo disclaims all warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, reliability, and performance.

Noviqo does not guarantee that the Services will increase revenue, prevent missed calls, book appointments, capture every lead, comply with laws applicable to your business, or meet your specific business needs.

21. Limitation of Liability

To the maximum extent permitted by law, Noviqo will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, loss of goodwill, loss of data, business interruption, or costs of substitute services.

To the maximum extent permitted by law, Noviqo's total liability for all claims relating to the Services or these Terms will not exceed the greater of: (a) the amount you paid to Noviqo for the Services in the three months before the event giving rise to the claim; or (b) $100.

The limitations in this section apply regardless of the legal theory and even if a remedy fails its essential purpose.

22. Indemnification

You agree to defend, indemnify, and hold harmless Noviqo, its owners, officers, employees, contractors, service providers, and agents from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from or related to:

  1. Your use of the Services.
  2. Your Customer Data.
  3. Your business, products, services, customers, callers, or users.
  4. Your violation of these Terms.
  5. Your violation of applicable law.
  6. Your failure to obtain required notices, consents, permissions, or authorizations.
  7. Your use of call recording, transcription, messaging, scheduling, or AI assistant features.

23. Changes to the Services or Terms

We may modify the Services or these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, such as by posting an updated version on our website, sending an email, or displaying an in-product notice.

The updated Terms will become effective on the date stated in the updated version. Your continued use of the Services after the effective date means you accept the updated Terms.

24. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Subject to any mandatory dispute resolution process required by applicable law, the state and federal courts located in California will have exclusive jurisdiction over disputes arising from or relating to these Terms or the Services. You and Noviqo consent to the personal jurisdiction of those courts.

25. Contact

Noviqo LLC
California, United States
Email: support@noviqoai.com