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Refund and Cancellation Policy

Effective Date: June 12, 2026
Last Updated: June 12, 2026

This Refund and Cancellation Policy explains how cancellations and refunds work for Noviqo LLC (“Noviqo,” “we,” “us,” or “our”) subscriptions and Services.

1. Subscriptions

Noviqo offers subscription-based plans billed on a monthly or annual basis. Subscription fees are billed in advance at the start of each billing period.

You can view your current plan, billing date, and renewal date in your account settings.

2. Free Trials

If you start a free trial, no charge is made during the trial period. After the trial ends, your subscription will automatically begin and your payment method will be charged unless you cancel before the trial period expires.

We may require a valid payment method to activate a free trial. If your payment method is declined when the trial converts to a paid subscription, your access may be suspended until payment is completed.

Trial duration, included features, and usage limits are specified at signup and may vary by promotion or plan.

3. Cancellation

You may cancel your subscription at any time. To cancel:

  • Use the cancellation option in your account settings, if available; or
  • Contact us at support@noviqoai.com.

Cancellation takes effect at the end of your current billing period. You will retain access to the Services until your paid period ends. We do not prorate or refund for the unused portion of a billing period upon cancellation, except as described below or as required by applicable law.

Canceling your subscription does not delete your account or data. If you want your data deleted, please contact us separately as described in our Privacy Policy.

4. Refunds

All subscription fees, usage fees, overage fees, and other charges are non-refundable unless:

  • You were charged in error (for example, you were double-billed or charged after cancellation was confirmed).
  • We are required to provide a refund by applicable consumer protection law in your jurisdiction.
  • Noviqo expressly agrees in writing to provide a refund in a specific situation.

If you believe you were charged in error, contact us at support@noviqoai.com within 30 days of the charge. We will review the request and, if a billing error occurred, process a correction.

5. Annual Plans

Annual plans are charged for the full year at the time of purchase or renewal. Annual plan fees are non-refundable except as required by applicable law or as expressly agreed in writing.

If you cancel an annual plan mid-year, access continues through the end of the paid annual period and you will not be charged for the next year upon renewal.

6. Usage-Based Charges

Certain plans include usage-based charges for minutes, messages, calls, or other metered features. Usage-based charges reflect actual usage incurred during the billing period and are non-refundable.

If you believe a usage charge is inaccurate, contact us within 30 days of the charge. We will review usage records and correct any verified errors.

7. Plan Downgrades

If you downgrade to a lower-priced plan, the downgrade takes effect at the start of your next billing period. You will not receive a prorated refund or credit for the difference in plan cost for the current billing period.

8. Account Termination by Noviqo

If Noviqo terminates your account for a violation of our Terms of Service, you will not receive a refund of any fees paid. If Noviqo terminates your account without cause, we will provide a prorated refund of prepaid fees for the unused portion of your then-current billing period.

9. Chargebacks

If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we may suspend your account. We reserve the right to dispute chargebacks that we believe are not valid. Customers with repeated or fraudulent chargebacks may be permanently banned from the Services.

10. Contact

For billing questions, cancellation requests, or refund inquiries:

Noviqo LLC
California, United States
Email: support@noviqoai.com